Privacy Policy

Privacy Policy

Introduction

Welcome to https://collision-repair-estimates.collision-talk.com (hereinafter referred to as “we,” “us,” or “the Company”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, storage, and processing of personal information in accordance with various international privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA) and its updated version, the California Consumer Privacy Rights Act (CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA)
  • Connecticut’s ConnectiCut Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party services or platforms accessible through links on our website, as they have their own privacy policies governing data collection and usage.

Processing Activities

This Privacy Policy outlines our practices when:

  • You utilize our applications and services as an authorized user, granting us access to specific personal information for the provision of these services.
  • You visit our websites linked to this policy, which may involve tracking your online behavior for analytics purposes.
  • We communicate with you via email, calls, or text messages/SMS, typically to provide requested services, send transactional updates, or share marketing content (with your consent).

Personal Data Collection

We collect several types of personal data, including but not limited to:

  • Account Information: Details required to create and manage your user account.
  • Payment Information: Data needed for processing transactions, such as credit card numbers and billing addresses.
  • Financial Information: Financial records related to your use of our services or purchases from us.
  • Purchase Information: Records of products or services you have acquired through our platform.
  • Mobile Device Identifiers: Unique identifiers from your mobile device for analytics and service optimization.
  • Location Data: Information about your geographical location when you interact with our services, used to provide relevant local services.
  • Feedback: Opinions, suggestions, and comments you share with us, which help improve our products and services.
  • Social Media Information: Data obtained from social media platforms when you connect your accounts for seamless services.
  • Product Information: Details about products or services you show interest in or purchase from us.

We gather this data through various methods: user input forms, account creation processes, online interactions, automated tracking technologies (like cookies and device identifiers), and third-party data providers.

Cookies

We employ cookies to enhance your experience on our website and for analytics purposes. Cookies are small text files stored in your browser that serve different functions:

  • Strictly Necessary: These ensure the basic functionality of our website, such as enabling you to navigate through pages.
  • Preference: They remember user preferences, like language settings or display options.
  • Analytics: Used to analyze and understand how visitors use our site, helping us improve its content and performance.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary for the purposes it was collected for, or as required by law. Once the purpose is fulfilled or the retention period expires, we delete or anonymize the data in a secure manner. This process ensures that your information is not retained beyond its original intended use.

Security Measures

We have implemented robust organizational and technical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure data transmission protocols (e.g., SSL/TLS)
  • Encryption of sensitive data at rest and in transit
  • Access controls and restrictions based on job roles
  • Regular security audits and penetration testing
  • Third-party service providers with strict confidentiality agreements

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. Our services are intended for adults, and we encourage parents and legal guardians to monitor their child’s online activities and use of our platform.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access to your information and its accuracy
  • Rectification or erasure of incomplete or incorrect data
  • Restriction or objection to the processing of your data in specific circumstances
  • Data portability (transferring your data to another controller)
  • The right not to be subject to automated decision-making processes, including profiling
  • The right to lodge appeals or complaints with supervisory authorities

To exercise these rights or for any data-related inquiries, please contact our dedicated privacy team via the details provided below. We will respond to your requests as promptly as possible and within the timeframes stipulated by applicable law.

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any modifications will be effectively immediately upon posting on our website, and we encourage users to periodically review this page for updates.

Contact Information

For any privacy-related inquiries, data access requests, unsubscribe requests, or feedback, please reach out to us at:

We value your trust in our handling of your personal information, and we are committed to maintaining the highest standards of data protection.